Category: Telecom Tidbits

Decisions, Decisions

howardDecember 5, 2013August 5, 2016Telecom TidbitsBusiness, Charan, Decision making, Education, Harvard Business Review, Leadership, Management, Ram Charan

Our business is something that everyone needs. What can be tricky is when the customer has to decide when and … Continue reading “Decisions, Decisions”

The Telecommunication Experience

howardOctober 29, 2013January 30, 2017Telecom TidbitsBusiness, customer experience, peoplemetrics, telecommunication, trust

I recently came across the 2013 MECx study by PeopleMeterics, “The Unclaimed Treasure-How Trust Leads to Greater Share of Wallet … Continue reading “The Telecommunication Experience”