No More Moving Surprises

Moving can be a very exciting time.  You have the opportunity to renew many aspects of your business as you design your new digs.  Many of the old ways can be refreshed increasing productivity and even decreasing costs.  However, along with the excitement comes many challenges that need to be addressed.  And, not only do you need to plan for your new location, but still maintain your day to day tasks associated with your job.

Some helpful questions to ease the process and avoid potential surprises:

  1. What services are available? When you are looking at potential new locations, check out the area for available services such as fiber, cable services, etc.  Many locations already have these facilities available which can simplify the process and avoid lengthier implementations.
  2. Are your telephone numbers portable? Even if you are moving across the street, your telephone numbers may not be able to come with you which can make it more difficult for your customers and vendors to reach you.  If they are not portable, there are solutions to redirect callers, but the charges can be significant.
  3. Do you have any liability? Some terms with these agreements can include termination and/or relocation charges.  Most carriers will be flexible, but it is better to understand your obligations and be proactive.
  4. Is your current carrier available at your new site? There are many carriers that have limited boundaries in which they can provide services.  Can they move with you or are you going to find a new solution?  And, if this is the case, do you have liability?
  5. Do you have solid documentation of your current services? For many, they have occupied a site for a long time and there have been many tweaks over the years.  It is essential to account for all your services with the relocation including toll free numbers, Internet, data and voice lines.
  6. Will you need additional services? As you look at new sites, there may be a need for additional services such as elevator, security, HVAC and other alarm lines.  Make sure you are accounting for all of these potential services in your plan and budget.
  7. What kind of demarcation point extensions will be needed? Depending on whether your site is a single or multi-tenant building, special considerations may be required to extend your telecom services from the primary demarcation point to where you need them to terminate.
  8. Is there a suitable area to house your telecom equipment? You want to verify that there is an adequate area void of water supplies, provides consistent temperature, and delivers ample power.  The last thing you want is a water pipe bursting above all your new equipment.
  9. Are you keeping time your friend? Trying to expedite telecom orders can actually make things worse.  Depending on the services that you have today and those to which you are going to transition can take some time.
  10. Did you disconnect your old services? From your inventory of current services, make sure to disconnect all the services that were billed to your old site.  In order to minimize your overlapping costs, understanding the disconnect order timeframes is very important.  Carriers can require up to sixty days advance notice to stop billing.

Starting fresh at a new site can have many advantages, new efficiencies and even lower monthly telecom costs.  But, the fact is you are at your current location one day and starting at a new site the next.  Not only are there colors to pick, furniture and equipment to move, and people to relocate, but you also must continue to drive your business.  So, ensuring you are taking the time to plan upfront and account for all your services will maximize the opportunity for your relocation to be a complete success.

Introducing Orion Relocation Services

If the thought of managing all of the elements of your telecom move is overwhelming, maybe it is time to reach out to Orion Communications.  Over the years, we have helped hundreds of customers relocate or open new sites.  Services can include:

  • Location evaluation including telephone number portability and service availability.
  • Generation of a current telecom baseline inventory to ensure all services are included in the relocation plan.
  • Evaluate technology and carrier solutions to improve efficiencies with your fresh start.
  • Liability calculations for services no longer needed or cannot be moved.
  • Ordering all your new services including voice, data and Internet.
  • Project management coordinating your team, third party vendors and the telecom providers.
  • Move day transfers of vital service between locations.
  • Termination of excess services no longer required.
  • Billing review and reconciliation as needed.
  • Finalization of documentation for future use once the relocation is completed.