First we explored how important it is to plan before taking action. Then we assessed how it is crucial to look at what you have today so you can establish a starting point. Next, is to establish an ending point.
WHERE ARE WE GOING
What is our project goal? Is it to reduce costs – or move a customer from site A to B – or to upgrade services for better speed – or is a brand new network. Many things fall into this!
- Cost Reduction – our ultimate goal is to make sure we account for any calling plan or cost reduction we can while keeping billing simple. This usually doesn’t engage any other vendors but only the carrier. These are pretty simple usually, but again, it is really important to make sure we have as much info as possible so we don’t jeopardize any important services / obligations they have today.
- Move or Relocation – Several factors here that we want to keep track of:
- Site addresses – do they qualify as a USPS address for the carrier to find. And for equipment to ship to.
- Engaged Vendors – cabling contractors doing the work to get us jacks where needed near router installation spots. PBX (phone system) vendors and who is moving physical equipment and re-connecting. Data vendors and who is moving routers or PC’s. As no part of network works without any one of these, we have to make sure we know all the engaged parties.
- Upgrading Service – Our goal is to make it seamless and with as little reprogramming work as possible for any vendor; voice or data. We would ideally have a parallel network, do a hot-cut after hours to minimize downtime and then we may have to deal with a duplicate billing issue after the fact. Our project management team does a lot of work after hours and then lots of dealing with billing to make it less painful for the customer.
- Brand new network – takes all of these things into account! Addresses, vendors, timelines, after hours cuts possibly to keep things simple for the customer and to NOT affect their business production hours.
Stay tuned for the third and final part of these series to find out how important it is to plan not just where you have come from and where you are going, but who is coming with you on your telecom journey.