Publishing Company Struggles With Inadequate Call Flow

Orion will focus on bringing you the best telecom solution at the lowest cost possible. Our savings analysis is unbiased because we work with all carriers to develop a solution that is tailored to meet the specific needs of your organization.

Project

  • Network Design
  • Cost Reduction
  • Disaster Recovery
  • On-Going Support

Situation 

A Milwaukee based publishing company was struggling with inadequate call flow. Customers were receiving busy signals while other trunk groups remained idle. The complex routing schemes were providing complicated reporting and much higher costs than were necessary. And, Disaster Recovery plans were deemed to be Deficient and untested.

Orion’s Strategy¬†

  • The current telecom environment was carefully documented.
  • A detailed analysis of the current environment was reviewed with the customer and the telephone system vendor.
  • Current telecom services were altered to simplify call flow while still providing the reporting capabilities that were required.
  • A DR plan was designed and implemented to reroute critical telephone numbers to alternate sites should primary routes be unavailable for any reason.
  • The final telecom environment was thoroughly documented to assist with expected change. Orion continues to support this customer to manage services as required.

Results

  • The simplification of call routing increased voice capacity by 35%, eliminating incoming busy signals.
  • Voice costs were decreased 45% per month.
  • The revised reporting allowed the customer to better manage their business and alter resources in a more timely manner.
  • The DR plan provided the customer the capability to reroute critical services within seconds of recognized outages.
  • Orion provides on-going support and telecom management for the customer addressing current and new locations to the network.