Unified Communications (UCaaS), Simplified

One Platform. Every Conversation.

Collaboration shouldn’t feel complicated. With Unified Communications as a Service (UCaaS), your team can talk, chat, text, meet, and share, all from one easy-to-use platform. Whether you're in the office, working remotely, or on the go, UCaaS brings voice, video, messaging, and conferencing tools together to streamline communication and boost productivity.

Orion makes collaboration work for your business. We help organizations of all sizes integrate UCaaS solutions that are reliable, flexible, and scalable. With features like presence indicators, team chat, video meetings, and file sharing all backed by secure cloud infrastructure, you’ll be able to collaborate seamlessly across teams, locations, and devices.

As a single point of contact, Orion supports all the UCaaS and contact center solutions.

Built for Modern Use

Reliable – Since UCaaS is typically hosted in the cloud, it offers strong uptime and built-in redundancy. When combined with a solid business continuity plan, downtime is greatly reduced.
Scalable – Unlike traditional phone systems that require hardware upgrades and on-site equipment, UCaaS grows with you. As long as there’s a stable Internet connection, you can easily add users or expand to new locations without major infrastructure changes.
Flexible – Whether your team works in the office, from home, or on the go, UCaaS supports today’s hybrid workforce. Users can log in from anywhere and access the full suite of communication tools.
Simplified – Managing your communications is easier than ever. From a single dashboard, you can add users, run reports, and track system performance—all in one place.
Cost-Effective – UCaaS provides predictable monthly costs and eliminates the need for expensive hardware, maintenance, and software upgrades helping businesses stay on budget.

Prep Like a Pro: Helpful Hints

Before reaching out to UCaaS providers, start by updating your current service inventory and associated costs. This information will help support proposal accuracy and justify any changes.
Make sure to collect all your external-facing phone numbers and clearly outline your current call flow. This ensures no critical functions are missed during the transition.
Create a detailed profile to share with potential providers. It should include the number of users, required features and functions, and any “wish list” items. This makes it easier to compare solutions side by side.
Involve a team of stakeholders from across departments in the evaluation process. Their input helps ensure the solution meets the needs of the entire organization. In some cases, even bringing in a few strategic customers for feedback can provide valuable insight.

Unified Communications (UCaaS), Simplified

One Platform. Every Conversation.

Built for Modern Use

Other Common Topics

Orion Delivers: Strategy, Support & Simplicity

Prep Like a Pro: Helpful Hints